with customer information for the online shop www.grasbot.com
1.1 These General Terms and Conditions, hereinafter “GTC”, apply to all contracts for the delivery of goods that a consumer or business customer, hereinafter “Customer”, enters into with the seller via the online shop www.grasbot.com.
1.2 The seller is:
1.3 The offer on www.grasbot.com is aimed in particular at customers who want to purchase accessories for robotic lawnmowers, in particular cutting disc, replacement blades, screws, spikes and other compatible accessories.
1.4 For the business relationship between the seller and the customer, only these GTC apply in the version valid at the time of the order. Any deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless the seller expressly agrees to their applicability.
1.5 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity.
1.6 A business within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.
2.1 The products and product descriptions shown in the online shop www.grasbot.com do not constitute legally binding offers by the seller. They serve to submit a binding offer by the customer.
2.2 The customer may first place products in the virtual shopping cart without obligation. Before submitting the order, the customer can review, change or cancel the ordering process at any time.
2.3 By clicking the button that completes the ordering process, the customer submits a legally binding offer to purchase the goods contained in the shopping cart.
2.4 The seller may accept the customer’s offer within five days by sending the customer an order confirmation in text form, delivering the ordered goods, or requesting payment from the customer after the order has been placed. The determining factor is the point in time at which one of these alternatives occurs first.
2.5 If the seller does not accept the customer’s offer within the aforementioned period, the offer is deemed to have been rejected. Payments already made will be refunded immediately in this case.
2.6 If a payment method is selected in which payment is made immediately following the order, the contract may already be concluded when the payment process is initiated, provided that this is appropriately provided for in the ordering process.
2.7 Order processing is generally carried out by email. The customer must ensure that the email address provided by them is correct and that emails from the seller can be received. In particular, the customer must ensure that messages from the seller are not blocked by spam filters.
2.8 After the contract is concluded, the seller stores the contract text and transmits it to the customer in text form as part of order processing, for example by email. If the customer has set up a customer account, they can view their order details there.
2.9 The language available for concluding the contract is the one specified in the online shop.
3.1 Consumers are generally entitled to a statutory right of withdrawal.
3.2 Further information regarding the right of withdrawal, the withdrawal period, how to exercise the right of withdrawal, and the consequences of withdrawal can be found in the seller’s separate notice of withdrawal.
3.3 The right of withdrawal does not apply in the legally excluded cases. This may apply in particular to goods that are manufactured according to customer specifications or are clearly tailored to the customer’s personal needs.
3.4 The right of withdrawal does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are, at the time the contract is concluded, outside the European Union.
4.1 All prices stated in the online shop are total prices and include the statutory value-added tax, if applicable.
4.2 Any additional delivery and shipping costs are stated separately in the respective offer or during the ordering process.
4.3 For deliveries to countries outside the European Union, additional costs may arise in individual cases that the seller is not responsible for and that are to be borne by the customer. These may include, in particular, customs duties, import charges, or costs for money transfers by credit institutions.
4.4 The payment methods available in the online shop are shown to the customer during the ordering process.
4.5 If advance payment (prepayment) is agreed, the payment is due immediately upon conclusion of the contract, unless otherwise agreed in an individual case.
4.6 If a payment method is selected via an external payment service provider, for example PayPal, Amazon Payments, credit card, or another payment service offered in the online shop, the payment processing is carried out through the respective provider. In addition, the contractual and usage terms of the respective payment service provider may apply for payment processing.
4.7 The seller reserves the right to offer individual payment methods only up to a certain order value or only for certain delivery countries.
5.1 The goods are delivered to the delivery address specified by the customer, unless otherwise agreed.
5.2 If payment is made via a payment service provider, the delivery address stored there may be decisive, provided this is specified as part of the payment processing.
5.3 Delivery times are stated in the respective offer or in the ordering process. If no different delivery time is specified, delivery takes place within the standard delivery time stated in the online shop.
5.4 If delivery of the goods fails for reasons attributable to the customer, the customer bears the reasonable costs incurred for the seller as a result. This does not apply with regard to the costs of return shipment if the customer effectively exercises the right of withdrawal.
5.5 If the ordered goods are not available because the seller is not supplied without fault on the seller’s part, the seller may withdraw from the contract. In this case, the seller will inform the customer without undue delay and will promptly refund any consideration already received.
5.6 Self-collection is only possible if this is expressly offered in the online shop or individually agreed. If no corresponding information is provided, self-collection is not possible.
5.7 For businesses, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer as soon as the seller hands over the goods to the transport company, freight forwarder, or the other person designated to carry out the shipment.
5.8 For consumers, the risk of accidental loss and accidental deterioration of the goods generally passes only upon delivery of the goods to the customer or an authorized recipient. This does not apply if the customer has commissioned a carrier themselves that was not specified by the seller.
6.1 The delivered goods remain the property of the seller until the purchase price has been paid in full.
6.2 With respect to businesses, the seller reserves the right to retain ownership of the delivered goods until all claims arising from the ongoing business relationship have been settled in full.
7.1 The statutory provisions on liability for defects apply, unless otherwise specified below.
7.2 If the customer is a consumer, the statutory warranty rights apply.
7.3 If the customer is a business, the seller has the choice of the type of subsequent performance.
7.4 With respect to businesses, the limitation period for claims for defects in new goods is one year from delivery of the goods, provided this is legally permissible.
7.5 With respect to businesses, claims for defects for used goods are excluded, provided this is legally permissible.
7.6 The foregoing limitations of liability and shortening of time periods do not apply to the customer’s claims for damages and reimbursement of expenses in cases of fraudulent concealment of a defect, assumed guarantees, injury to life, body, or health, or in cases of mandatory statutory liability.
7.7 If the customer is a merchant within the meaning of the German Commercial Code (Handelsgesetzbuch), the merchant’s duties to examine the goods and to give notice of defects apply in accordance with Section 377 of the German Commercial Code (HGB).
7.8 Consumers are asked to report any obviously damaged goods to the carrier as far as possible and to inform the seller about this. If the consumer does not comply, this has no effect on their statutory warranty rights.
7.9 Product images in the online shop may differ slightly from the delivered goods, provided this is reasonable for the customer and the essential product characteristics are not affected.
8.1 The seller is liable without limitation for intent and gross negligence, for injury to life, body, or health, due to a warranty promise, insofar as a warranty has been assumed, and in accordance with mandatory statutory provisions, in particular the Product Liability Act.
8.2 In the event of a slightly negligent breach of material contractual obligations, the seller is liable only for the contract-typical, foreseeable damage. Material contractual obligations are those obligations whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.
8.3 Otherwise, the seller’s liability is excluded.
8.4 The above liability provisions also apply for the benefit of the seller’s legal representatives, employees, and agents performing tasks on behalf of the seller.
9.1 For all legal relationships between the seller and the customer, the law of the Republic of Poland applies, excluding the UN Convention on Contracts for the International Sale of Goods.
9.2 For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection granted to them by mandatory provisions of the law of the state in which they have their habitual residence.
9.3 This choice of law does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are, at the time the contract is concluded, outside the European Union.
10.1 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
10.2 Customers may contact the seller directly at any time with questions, returns, or complaints:
As of: July 2026